Shipping policy
At Kegu Australia, we are committed to delivering your orders promptly, securely, and with full transparency. All shipments are dispatched from our Australian warehouse and handled by trusted courier partners to ensure reliable service nationwide.
Processing & Dispatch
- Orders are typically processed within 1–2 business days.
- Once your order has been dispatched, you will receive an email with a tracking number to monitor your delivery status.
Delivery Timeframes
- Standard Shipping (Australia-wide): 3–7 business days, depending on your location.
- Regional & Remote Areas: Delivery may take slightly longer due to courier schedules and distance.
Please note: Delivery times are estimates and may vary due to factors outside our control.
Shipping Insurance & Responsibility
- All parcels are carefully packed to minimise the risk of damage in transit.
- Once your order has been handed over to the courier, title and risk of loss passes to you.
- Kegu Australia is not liable for courier delays, but our team will assist you in resolving delivery issues as quickly as possible.
Shipping Areas
- We currently ship Australia-wide.
- For international orders or bulk enquiries, please contact our support team directly for options and rates.
Questions or Support
For assistance with your shipment, tracking, or delivery status, please contact us at:
info@kg-power.au
18-20 Dight Street, Collingwood Victoria 3066, Australia